Device information
The Device information page in the TheFlex settings shows all relevant technical details about the device and the installed app. This is the first place to look when contacting support or tracking down a problem.
Versions
| Field | What it shows |
|---|---|
| TheFlex version | Version of the installed app, e.g. 6.0.2.123 |
| Platform version | Android version running on the device |
Before contacting support, take a screenshot of this page. It contains all the information our support team will ask for.
Device
| Field | What it shows |
|---|---|
| Device ID | Internal identifier of the device – useful for matching the device in an MDM system |
On Android 10 and later, Android no longer allows apps to read the hardware serial number. On older devices it may still be shown here.
Screen resolutions
TheFlex shows three resolution values. These are useful when a website or SAP app does not display correctly – especially when elements are cut off or don't fit the screen.
| Field | What it shows |
|---|---|
| Current | The active browser resolution – changes depending on whether the status bar and navigation bar are visible |
| Fullscreen | The browser resolution when both system bars are hidden (maximum usable area) |
| Native | The physical pixel resolution of the display |
If a website is designed for a specific resolution, compare the Current and Fullscreen values here to understand how much screen space is actually available to the app. Enabling fullscreen mode increases the Current value towards the Fullscreen value.
WebView version and display problems
The WebView is the component responsible for rendering all websites and apps inside TheFlex. If it is outdated, visual glitches, white screens, or missing features can appear.
The WebView version is not listed directly on this page but can be found in the Android system settings under Apps → Android System WebView.
The WebView can be updated independently via the Google Play Store (app: Android System WebView). On managed devices this update may be blocked by the MDM – in that case contact IT.